Privacy Policy

1. Information We Collect

We collect information you provide directly to us and data we receive from Facebook when you connect your Page. This includes:

• Account information such as name, business role, email address, and authentication credentials.
• Subscription and billing details if you purchase a paid plan.
• Facebook Page insights, metrics, and content performance data that you authorize via Facebook permissions.
• Usage data such as feature interactions, device information, IP address, and diagnostic logs.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service, including analytics dashboards and automated reports.
• Authenticate users, secure account access, and personalize the experience.
• Monitor platform health, detect fraudulent or abusive activity, and troubleshoot issues.
• Communicate with you about product updates, billing, and support requests.
• Comply with applicable laws, platform policies, and contractual obligations.

3. How We Share Information

We do not sell your personal information. We share data only with trusted processors that enable our Service, such as hosting providers, analytics tools, and payment processors, all of which are bound by contractual obligations to safeguard your information. We may also disclose information if required by law or to protect the rights, property, or safety of Social Analytics Hub, our users, or the public.

4. Data Retention

We retain account and Facebook Page data for as long as your subscription remains active or as necessary to provide the Service. If you disconnect a Page or close your account, we remove associated insights and tokens within 30 days, unless a longer retention period is required by law or to resolve disputes.

5. Security

We implement industry-standard safeguards, including encryption in transit, role-based access controls, and continuous monitoring, to protect the confidentiality and integrity of your data. While we strive to keep your information secure, no method of transmission or storage is completely foolproof, and we cannot guarantee absolute security.

6. Your Choices and Rights

Depending on where you reside, you may have rights to access, correct, delete, or restrict certain uses of your data. You can manage connected Facebook Pages from your account settings and may revoke permissions directly through Facebook. You may also submit a request by contacting us using the details below.

7. Children's Privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children. If you become aware that a minor has provided us with personal information, please contact us so we can take appropriate action.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or for legal, operational, or regulatory reasons. We will notify you of material updates by email or through the Service and will revise the "Last updated" date accordingly.

9. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at support@socialanalyticshub.com.

For details on how to request removal of Facebook data or account content, please review our Data Deletion Instructions.