Last updated: September 17, 2025
Terms of Service
These Terms of Service ("Terms") govern your access to and use of Social Analytics Hub and any associated services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.
1. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Service. You represent that you have the authority to bind the organization on whose behalf you are using the Service and that you will comply with all applicable laws, regulations, and platform policies.
2. Account Registration and Security
You are responsible for providing accurate information during account creation, safeguarding your credentials, and promptly notifying us of any unauthorized use. You may not share your login or allow unauthorized access to Facebook Pages connected through the Service.
3. Subscription and Payment
Paid subscriptions are billed in advance in accordance with the plan you select. Fees are non-refundable except where required by law. We may change pricing or plan features with reasonable notice. If you downgrade or cancel, changes take effect at the start of your next billing cycle unless stated otherwise in plan terms.
4. Use of Facebook Data
Your use of the Service must comply with Facebook's Platform Terms and the permissions granted for your Pages. You consent to our collection and processing of Page insights and related data solely to provide the Service. You may revoke Facebook permissions at any time, but doing so may limit or disable functionality.
5. Customer Content and Privacy
You retain all rights to the data and content connected to your account. You grant us a limited license to process that data for the purpose of operating and improving the Service. We handle personal data in accordance with our Privacy Policy.
6. Intellectual Property
The Service, including its software, design, and documentation, is owned by Social Analytics Hub and its licensors. You may not reverse engineer, copy, or create derivative works of the Service except to the extent allowed by law or expressly permitted in writing. All rights not expressly granted are reserved.
7. Acceptable Use
You agree not to misuse the Service, interfere with its operation, or attempt to access data you are not authorized to view. You may not use the Service to infringe third-party rights, transmit malware, or engage in unlawful activity. We reserve the right to suspend or terminate accounts that violate these requirements.
8. Service Availability
We strive to maintain reliable Service access but do not guarantee uninterrupted availability. Planned maintenance and updates may occur from time to time. We are not responsible for outages or limitations caused by Facebook, third-party providers, or factors outside our reasonable control.
9. Disclaimer of Warranties
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
To the maximum extent permitted by law, Social Analytics Hub will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, or data, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or relating to the Service is limited to the amounts you paid to us for the Service in the 12 months preceding the event giving rise to the claim.
11. Indemnification
You agree to indemnify and hold harmless Social Analytics Hub, its affiliates, and their respective officers, directors, and employees from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service or violation of these Terms.
12. Termination
We may suspend or terminate your access to the Service at any time if you breach these Terms or if continued use would violate applicable laws or Facebook policies. You may stop using the Service at any time; upon termination, Section 6 and Sections 9 through 12 will survive.
13. Governing Law
These Terms are governed by the laws of the jurisdiction in which Social Analytics Hub is organized, without regard to conflict of law principles, unless a different governing law is required by mandatory local legislation.
14. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by email. Continued use of the Service after the effective date of revised Terms constitutes acceptance of the updated agreement.
15. Contact
If you have questions about these Terms, please contact us at legal@socialanalyticshub.com.